Course Number
0
Course Credits
3
Course Instructor
Mark Newman
Course Format
Lecture, Lab
Offered Online
No
This course covers the key concepts of evaluation and a variety of methods used to determine the goals of a system or service, performs organizational analysis, assesses task/technology or service fit, determines ease of learning of new or existing services or systems, determines ease of use, assesses aspects of performance (including information retrieval), and evaluates the success in accomplishing the user/organizational goals. Methods include observation, survey, interviews, performance analysis, evaluation in the design/iteration cycle, usability tests, and assessment of systems in use.
Relates to GPAS Component(s)