Reference and Access Programs for Archives

Examination of methods to provide effective customer service for users of archives; to ensure the security of archival material during use; to document research use; and researcher education. Discussion of the importance of promoting an archival program within its parent organization and to outside constituencies and the ways in which archival records are used for research. Other topics include practical methods for the administration of access, copyright, privacy, confidentiality, donor-imposed restrictions, and open records laws.